dcClaim

dcClaim

  • Make your complaint handling process as effective as never before.
  • Complaints are no longer a problem.
  • Claims processing and management software
  • A standalone system or plug-in for other systems (dcWrapper, dcStream, web)
  • E-mails, images, correspondence.
  • Full control at every stage of the complaint handling process

100% INCREASE IN THE EFFICIENCY OF COMPLAINTS PROCESSING WITH dcClaim

Make your complaint handling process as effective as never before

Complaints are associated with negative emotions, stress, and demands. We have developed a professional complaints handling process to help you deal with that – a process based on IT solutions that gathers all the necessary information in one place and gives you a complete overview of the situation at any time.

Years of analysis and cooperation with clients have allowed us to develop a convenient solution – dcClaim, the latest system that allows you to easily control complaints. The user has all the information in one application. It can view recordings (dcStream), photos (dcWrapper) and anomalies (dcDMS). Has unlimited access to the WMS / ERP interface and control over the process of each submitted complaint. Thanks to this, the administrator has access to the statuses, reports and possible costs resulting from the complaint.

Complaints shouldn’t be a problem anymore! The dcClaim process is transparent and standardized. The customer has access to all information, which leads to improved relations with both consumers and contractors.

Features

Complaints

Complaints are no longer a problem.

Management

Application for collecting and managing complaints

Modularity

Standalone system or module in other systems (dcWrapper, dcStream, WWW)

Many types of formats

E-mails, photos, correspondence.

Control

Full control at every stage of the complaint process

Complaints shouldn’t be a problem anymore! The dcClaim process is transparent and standardized.

The customer has access to all information, leading to both improved relationships
with consumers and contractors.

Ask for a quote

We are open Monday to Friday from 8:00 a.m. to 6:00 p.m

Or call us+48 664 174 134

    What the customers say

    Opinions from implementations

    The satisfaction of our customers is a priceless value for us. It allows to strengthen relationships and gain new companies through recommendations.

    • The system was made very quickly. Our comments were taken into account on an ongoing basis during the implementation and operation. We are satisfied with the entire scope of cooperation with DCLOG …

      Leszek Elert
      IT Manager, Aliplast
    • DCLOG is very committed to meeting our needs. New projects and modifications support the cost optimization of e-commerce processes and increase the quality of work of the entire logistics center …

      Damian Krzympiec
      Logistics Director, Member of the Management Board 3LP SA
    • The dcDMS system has brought our company and our contractors measurable economic and organizational benefits in the form of a significant reduction in the time devoted to logistics coordination …

      Patryk Bucholc
      Logistics Support Coordinator, VW Group Polska
    • Thanks to the implementation of the dcWrapper system, we have gained tangible benefits in the form of real monitoring of wrappers and pallets, reduction of complaints about completed pallets and completeness of shipments, shortening the time of searching for pallets …

      Jacek Polechoński
      IT Manager, Raben Group Polska